We started with one van and a simple rule: tell the price upfront and stick to it. Customers call us today not because we’re the cheapest, but because nothing needs fixing after we leave.
We don’t work with casual day labourers. We have a permanent team that moves every day, knows how to carry a washing machine down the stairs, how to pack glass and what happens when a wardrobe isn’t dismantled.
Over time we added clearance, furniture assembly and removal of old furniture, because customers almost always need them together. There’s no point in coordinating three companies for one day.
And when we’re done, we clean up after ourselves. It sounds like a small thing, but it’s exactly what people mention most in their reviews.